E-Commerce Executive

Brief

Our #MKAJoycareTeam is expanding! We are hiring E-Commerce Executive to manage and optimize online sales channels for our health and beauty products. This position will execute digital marketing strategies, maintain product listings, analyze sales performance and ensuring a seamless customer experience across multiple e-commerce platforms.

1) Store Management & Operations

• Plan, execute, and monitor e-commerce promotions and campaigns to drive sales for assigned brands.
• Utilize analytical tools to evaluate product, store, and campaign performance to support decision-making, identify opportunities, and understand sales trends.
• Monitor inventory levels, highlight slow-moving items, and propose promotional strategies to optimize sell-through.
• Conduct regular store and product audits to ensure accuracy and up-to-date information.
• Prepare artwork requests and liaise with the design team for creative asset development.
• Respond promptly to customer inquiries and resolve issues professionally.
• Participate actively in weekly meetings, preparing insights, updates, and ideas to share with the team.
• Collaborate with cross-functional teams (sales, marketing, operations, etc.) to ensure smooth execution of campaigns and projects.

2) Performance Marketing

• Explore and engage with content creators and affiliates to drive traffic and brand awareness.
• Implement digital marketing strategies across social media, search engines, email campaigns, and other channels to increase traffic and conversions.
• Analyze campaign performance and competitor activities to identify learnings and opportunities for growth.
• Provide insights into customer behavior, preferences, and audience trends.

Requirements

• Bachelor’s degree in Digital Marketing, E-commerce, Business, or a related field.
• 1-2 years experience in managing e-commerce stores via Seller Centers (Shopee, Lazada, TikTok Shop, etc.) is an advantage. Fresh graduates are welcome to apply.
• Confident in front of the camera (for product showcases or livestreaming) is a plus.
• Basic video editing skills using CapCut (or similar tools) to produce short-form content for social media.
• Active social media user, particularly on TikTok.
• Strong analytical skills with the ability to interpret data into actionable strategies.
• Detail-oriented, meticulous, and highly organized.
• Customer-focused mindset with strong communication and problem-solving skills.

Additional info

• We are fully on site and our working hours are Monday to Friday, 9am to 6pm.
• Our office, MKA Joycare Sdn Bhd is located at 40, Jln TPP 3, Taman Perindustrian Putra, 47130 Puchong, Selangor.