Business Analyst (Digital Transformation)

Brief

Our #MKATECH is expanding! 💡 We’re looking for an IT Support (Digital Transformation) to help shape the future of our digital workplace! You’ll play a vital role in supporting enterprise applications, rolling out new digital initiatives, gathering user insights, collaborating with vendors, and delivering technology solutions that improve productivity and business efficiency across the organization.

Responsibilities

·       Provide day-to-day internal and external SLA support for core business systems, including ERP, SCM, WMS, CRM, TMS, POS, and other enterprise applications.

·       Support digital transformation initiatives by assisting in system implementation, enhancement, integration, testing, rollout, and post-go-live support.

·       Work closely with business users to gather requirements, understand operational pain points, and recommend practical system-based solutions to improve workflow efficiency.

·       Assist in retail expansion, event setup, and branch operation support, including POS system configuration, POS hardware setup, user access, and troubleshooting.

·       Manage system access requests, user account setup, permission control, new staff onboarding, and related hardware or application support in accordance with company procedures.

·       Prepare and maintain system documentation, user guides, SOPs, issue logs, test scripts, and training materials to support consistent system usage and knowledge transfer.

·       Coordinate with software, hardware, and solution vendors on system issues, change requests, project delivery, quotations, and tender-related activities.

·       Collaborate with cross-functional teams to drive process improvement projects, automate manual tasks, and support department KPIs through technology adoption.

·       Promote cybersecurity awareness among staff and support basic security practices to reduce operational and system-related risks.

Requirement

·       Diploma or Bachelor’s Degree in Information Technology, Information Systems, Computer Science, Business Information Systems, or a related field.

·       1–3 years of experience supporting business applications, ERP, CRM, POS, or other enterprise systems. Fresh graduates with strong interest in digital transformation are welcome to apply.

·       Basic understanding of system implementation, user support, software testing (UAT), and business process improvement.

·       Experience in gathering user requirements, preparing documentation, SOPs, or project documentation is an advantage.

·       Strong analytical thinking with the ability to identify opportunities for process improvement through technology.

·       Excellent communication and stakeholder management skills to work effectively with users, vendors, and cross-functional teams.

·       Good organizational skills with the ability to manage multiple projects and priorities.

·       A curious and innovative mindset with a passion for leveraging technology to improve business efficiency.

·       Familiarity with project management methodologies or digital transformation initiatives is a plus.