E-Commerce Internship

Brief:

#MKAGroup is hiring! We are offering E-Commerce internship to those who would like to gain hands-on experience in the E-Commerce platform.

Marketing Internship

Responsibilities

• Product Consultation: Assist customers with product information, compatibility, pricing, active promotions, and stock availability.
• Customer Support: Respond to customer inquiries via Shopee Chat, TikTok Shop, and other official channels promptly and professionally.
• Order Management: Handle order-related processing, including shipment tracking, returns, exchanges, and refund requests..
• Issue Resolution: Resolve customer complaints effectively and escalate complex cases to supervisors when necessary.
• Store Performance: Maintain store operational standards by achieving targeted response rates and response times.
• Help with the coordination and promotion of events, product launches or trade shows.
• Track and analyze campaign performance and provide feedback on how to improve results.

Requirements

• Currently pursuing a Degree in Business, Marketing or any related field.
• Passionate to grow in E-Commerce industry.
• Interest with online shopping platforms (Shopee and TikTok) is advantage.
• Willing to learn and have a strong desire to learn new things.

Additional Info

• Our HQ is located at: 40, Jln TPP 5, Taman Perindustrian Putra, 47130 Puchong, Selangor
• Working hours is 9am to 6pm, Monday to Friday