IT Support Engineer (IT Infrastructure)

Brief

Our #MKATECH is growing! We’re looking for an IT Support (Infrastructure) to join our team! You’ll play a key role in maintaining and enhancing our IT infrastructure across HQ, retail outlets, and other business sites. From setting up new workstations and supporting retail expansion to resolving hardware issues, collaborating with vendors, monitoring infrastructure security, and promoting cybersecurity best practices, you’ll help ensure our technology supports business success every day.

Responsibilities

• Provide remote and on-site IT support for HQ, Inno Centre, retail outlets, events, and other business sites.

• Install, configure, and support IT equipment for business expansion, including servers, firewalls, POS systems, computers, printers, network devices, and peripherals.

• Prepare computers for onboarding staff, ensuring devices are ready within standard timeframe.

• Diagnose and resolve hardware, software, peripheral, and network issues across the group.

• Collaborate with cross-functional teams to drive process improvement projects, automate manual tasks, and support department KPIs through technology adoption.

• Maintain and enhance IT hardware and infrastructure to support daily operations and improve workflow efficiency.

• Assess infrastructure risks and vulnerabilities, recommend improvements, and support preventive measures.

• Encourage cybersecurity awareness by sharing best practices and supporting initiatives that reduce security risks.

• Involve or lead projects that support business growth and strengthen technical capability.

• Support backup processes to help safeguard business data and ensure recoverability when needed.

Requirement

• Diploma or Bachelor’s Degree in Information Technology, Computer Science, or a related field.

• 1–3 years of experience in IT support, infrastructure, or system administration. Fresh graduates with strong technical knowledge are encouraged to apply.

• Solid knowledge of computer hardware, Windows operating systems, Microsoft 365, networking, printers, and IT peripherals.

• Hands-on experience in troubleshooting desktops, laptops, hardware, and basic network issues.

• Familiarity with Active Directory, endpoint management, or cybersecurity best practices is an added advantage.

• Strong analytical and problem-solving skills with the ability to prioritize multiple support requests.

• Good communication and interpersonal skills to provide effective technical support to users at all levels.

• Able to travel and provide on-site support across HQ, retail outlets, and other business locations if necessary

• A proactive, service-oriented mindset with a passion for continuous learning and technology.

Additional Info

• Our HQ is located at: 40, Jln TPP 5, Taman Perindustrian Putra, 47130 Puchong, Selangor

• Working hours is 9am to 6pm, Monday to Friday