MKA Group Learning Journey to Henan, China (16–22 March 2026)

HomeNewsMKA Group Learning Journey to Henan, China (16–22 March 2026)

Exploring Service Excellence with Pang Dong Lai, China’s Renowned Retailer

From 16–22 March 2026, MKA Group embarked on a meaningful learning journey to Henan, China, together with leaders from across our business divisions, including RCB by MKA Group, MKA Joycare Sdn Bhd, MKA Food & Beverage Sdn Bhd, and our Southeast Asia country heads.

This trip provided a valuable opportunity to observe, reflect, and exchange ideas with leading organizations known for their strong culture, operational excellence, and innovation mindset.

We gained key insights from:

▪️ Pang Dong Lai – redefining service excellence through a people-first culture and deep respect for employees and customers
▪️ BYD – showcasing world-class discipline in large-scale manufacturing and continuous innovation
▪️ Mixue – demonstrating the power of scalable business models driven by operational consistency
▪️ Only Henan Drama Fantasy City – a cultural experience that reminded us to appreciate heritage and learn from history

Throughout the journey, our leadership teams engaged in continuous discussions and reflections beyond formal sessions, translating observations into meaningful strategic thinking for our businesses.

For MKA Group, this learning journey reinforces a core belief: sustainable growth is built on continuous learning, aligned leadership, and a people-centric mindset.

We return with stronger alignment, deeper insights, and renewed commitment to apply these learnings in building more resilient, innovative, and future-ready organizations across the group.

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